Customer Service Representative/Administrative Assistant

Employment Type
Full-Time
Location
Dublin Removals Services
Job Category
Franchise Support

TWO MEN AND A TRUCK® is now hiring a customer service representative/administrative assistant! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers, as well as providing administrative support to the business. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

  • Pay range: €24000+
  • Opportunities to earn commission on sales
  • Paid training
  • Career advancement opportunities

Responsibilities

  • Provide outstanding customer service on all calls and online inquiries
  • Recommend moving services and products based on cost, availability, and customer specifications
  • Input information into internal move software to provide accurate moving estimates and schedule moves
  • Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
  • Processes sales orders daily including sales order closeout and communication with customers regarding receipts
  • All other duties as assigned

Requirements

  • Excellent customer service skills: effective listening and communication
  • Ability to multi-task and enter customer data into move software while on the phone
  • Confidence to initiate customer contact and comfortable asking for the sale
  • Creative problem solving skills
  • Exceptional organization and time management skills
  • Able to perform basic business maths
  • Strong team player who works productively with a wide range of people and personalities
  • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values