Employment Type
Full-Time
Location
Dublin Removals Services
Job Category
Franchise Support
TWO MEN AND A TRUCK® is now hiring a customer service representative/administrative assistant! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers, as well as providing administrative support to the business. This is a great role for those who are self-starting and enjoy a fast-paced work environment.
What We Offer
- Pay range: €24000+
- Opportunities to earn commission on sales
- Paid training
- Career advancement opportunities
Responsibilities
- Provide outstanding customer service on all calls and online inquiries
- Recommend moving services and products based on cost, availability, and customer specifications
- Input information into internal move software to provide accurate moving estimates and schedule moves
- Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
- Processes sales orders daily including sales order closeout and communication with customers regarding receipts
- All other duties as assigned
Requirements
- Excellent customer service skills: effective listening and communication
- Ability to multi-task and enter customer data into move software while on the phone
- Confidence to initiate customer contact and comfortable asking for the sale
- Creative problem solving skills
- Exceptional organization and time management skills
- Able to perform basic business maths
- Strong team player who works productively with a wide range of people and personalities
- Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values